SPECIALISED MANAGEMENT GROUP / ICT
ICT delivery for facilities that
cannot go dark.
Our project managers are engineers. We take on the phases where ICT either holds or fails: commissioning, cut-over, handover and operational readiness, inside live environments.
READINESS REGISTER / SAMPLE
Core network
Resilience testing Verified
Structured cabling
As-built validation Verified
UPS and DC power
Witnessed load test Witnessed
Cut-over runsheet
Rollback confirmed In progress
Operational handover
Asset data and training Scheduled
DELIVERED FOR
Moderna CSL Amazon QIC Crown Resorts Downer Vicinity Centres John Holland Multiplex
WHERE WE COME IN
Most ICT programmes are well designed and badly landed.
The risk concentrates at the end, in the weeks where systems are energised, integrated, tested and handed to the people who have to run them. That is the phase we own.
01
Strategy and advisory
Scoping, options analysis, technical due diligence and delivery planning before the budget is locked.
Advisory
02
Design coordination
Reviewing consultant design against buildability, resilience targets and the operating model the client actually has.
Advisory
03
Procurement and implementation
Vendor scoping, contractor interface management and programme control across concurrent ICT and building services works.
Lead
04
Testing and commissioning
Commissioning plans, witnessed testing, integrated systems testing and defect close-out against a live register.
Lead
05
Cut-over and handover
Runsheets, rollback positions, migration windows and staged transition planned around operations that keep running.
Lead
06
Operational readiness and support
Asset data, documentation, training, spares and support arrangements, so day one is not the first time anyone runs it.
Lead
THE DIFFERENCE
Engineers running the programme, not managing it from a distance.
Specialised Management Group was founded in 2017 because construction companies were struggling with building services on complex sites. We started in commissioning and handover and expanded from there.
- Our project managers hold engineering qualifications and read the drawings themselves.
- We work inside live environments, planning around operations rather than pausing them.
- We hold a single register of scope, risk, status and sign-off that everyone works from.
- Directors stay on the job. You deal with the people who scoped it.
SECTORS
Environments where a failed cut-over is a reportable event.
YOUR ICT CONTACTS
Two people, not a switchboard.
Tell us what is due to go live.
Send us the programme dates and the systems in scope. We will tell you where the risk sits and whether we are the right fit.
SERVICE
ICT Advisory & Delivery
Full lifecycle ICT project delivery for secure, resilient and mission critical infrastructure. We are brought in when the technology has to integrate with the building, the operation and the compliance regime around it.
SCOPE OF SERVICE
What we take responsibility for.
01
Technical due diligence
Independent review of design, resilience assumptions, capacity and single points of failure before commitment.
02
Programme and interface management
Coordinating ICT works against base build, mechanical, electrical and security trades on a single critical path.
03
Procurement support
Specification, tender evaluation and vendor scoping so the contract covers testing, documentation and handover, not just supply.
04
Commissioning management
Commissioning plans, witnessed testing, integrated systems testing and a defect register worked to close-out.
05
Cut-over and migration planning
Runsheets, rollback positions, outage windows and stakeholder sequencing for transitions inside live operations.
06
Operational readiness
Asset registers, as-built documentation, training, spares, support contracts and the operating procedures the facility needs on day one.
HOW AN ENGAGEMENT RUNS
The register is the project.
Every engagement is run against one live document that records scope, responsibility, status and sign-off. Nothing is verbal, nothing sits with a single person, and the client can see the position at any point.
Stage 1
Position assessment
We review the programme, design and contracts, and give you a written position on risk, gaps and the realistic delivery window.
2 to 3 weeks
Stage 2
Delivery plan
Scope split by party, commissioning strategy, testing regime, documentation requirements and the handover definition agreed in writing.
3 to 4 weeks
Stage 3
Delivery and commissioning
We run the interface, chair the meetings, witness the testing and hold the register through to defect close-out.
Programme length
Stage 4
Transition to operations
Handover pack, training, support arrangements and a defined period of post-occupancy attendance.
4 to 12 weeks
ONGOING SUPPORT
Delivery does not end at practical completion.
Facilities carry the consequences of a rushed handover for years. Where a client wants continuity, our ICT Service Desk picks up first line and escalation support against agreed response targets, using the asset data and documentation we built during delivery.
Bring us in before the commissioning phase, not during it.
The earlier we see the programme, the more of the risk we can take out of it.
SERVICE / ICT ADVISORY & DELIVERY
ICT Service Desk
Support built on the asset data and documentation from delivery, so the people answering the call already know how the facility is put together.
WHAT IT COVERS
First line and escalation, against agreed response targets.
- Logged first line support for end users and site teams.
- Escalation management with vendors and maintenance contractors.
- Incident and change records held against the asset register.
- Monthly reporting on volumes, recurring faults and asset performance.
- Scheduled review of documentation, spares and support agreements.
RESPONSE FRAMEWORK
P1 Critical
Service affecting, operations impacted Immediate
P2 High
Degraded, workaround in place Same day
P3 Standard
Isolated fault or request Next business day
P4 Scheduled
Planned change or improvement By agreement
Targets are set per facility during the transition to operations, not applied as a standard tier.
Support that starts from a complete record of the facility.
Tell us what you are running and where the support gaps are.
CONTACT
Tell us what is due to go live.
Send the systems in scope and the programme dates. We will come back with a view on where the risk sits and whether we are the right fit for the job.
NAME
Your name
ORGANISATION
Company or facility
you@example.com
WHAT DO YOU NEED
Commissioning, cut-over, readiness, service desk
FACILITY, SYSTEMS IN SCOPE AND KEY DATES
Short project note
TELEPHONE
+61 3 9969 7467
OFFICE
Level 12, 412 St Kilda Road
Melbourne VIC 3004
ICT TECHNICAL DIRECTOR
GROUP SERVICES
Project management for complex, high stakes facilities. Commissioning, handover and operational readiness, delivered by engineers.
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